Refund policy

Peticular Refund Policy

We offer refunds within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a refund, your item must be unused and in the same condition that you received it. If it came with tags attached, they must still be attached to the item. To complete your return, we also require a receipt or proof of purchase.

Please follow our returns process here.

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. You will receive an email with confirmation of the refund.

Buy Now, Pay Later (BNPL) Refunds
Peticular pays fees to all of our payment providers (PayPal, credit cards etc.) at the time of your purchase, which are refunded to us, in part, when we process a refund for you. BNPL services, such as Afterpay, Laybuy and Zip, are expensive services to provide and unfortunately they do not pass on any fee refund back to us when a refund is processed for you. Therefore:

  • Any refunds for purchases paid with Afterpay, Laybuy or Zip may attract a 6% restocking fee
  • For cancelled orders paid using Afterpay, Laybuy or Zip that have not yet been shipped, your refund will be the amount paid minus the fee charged to us by Afterpay, Laybuy or Zip

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@peticular.com.au and we will investigate.

Sale items
Only regular priced items may be exchanged and refunded, unfortunately sale items cannot be exchanged or refunded.

Shipping
Shipping costs paid by you are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.