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Returns & Exchanges

We want you to be completely satisfied with your purchase from Peticular, so we accept returns and exchanges.

To return or exchange something that you ordered, please have your order number handy and start the process by clicking HERE. This will take you through to our returns and exchanges centre.

If you have any questions, you can contact us at returns@peticular.com.au

 

Peticular Returns & Exchanges Policy

We offer refunds and exchanges within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we also require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Afterpay refunds
Peticular pays fees to all of our payment providers (PayPal, credit cards etc.) at the time of your purchase which are refunded to us, in part, when we process a refund for you. Afterpay is an expensive service to provide and unfortunately at this time they do not pass on any credits back to us when a refund is processed. Therefore, any refunds processed via Afterpay will attract a 5% restocking fee for any change of mind purchases where a refund is required. This applies to all orders, regardless whether they have been shipped or not.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@peticular.com.au.

Sale items
Only regular priced items may be exchanged and refunded, unfortunately sale items cannot be exchanged or refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at returns@peticular.com.au and we will let you know where to send your item to.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.