COVID-19 DELAYS: Australia Post is experiencing varying delays across its domestic and international network at the moment, so we kindly ask that you please be patient.
In particular, parcels being sent internationally - these are taking a lot longer than usual currently. Standard post is taking anywhere from 2 to 4 weeks.
We strongly recommend that our international customers select the Express Post option, when available, to ensure a timely delivery of your orders.
Express Post service continues to be the fastest postal delivery option, however Australia Post has suspended its guaranteed next business day delivery. More info can be found here.
From our side, we will continue to ship out on the same day all orders made before 3pm to try and ensure your parcels are delivered to you as quickly as possible.
We're an Australian-based company shipping both nationally and internationally to the following continents and countries: North America, Europe/UK, Asia, South Africa and New Zealand.
We have tried to make our Australian shipping as simple and straightforward as possible:
- Orders under $100 - $7.95 Standard Post or $9.95 Express Post
- Orders $100 or more - Free Standard Post or $3 to upgrade to Express Post (offer not available on select items including bags of food 900g+ and bulky/heavy items)
- Bulky/heavy items (such as beds, litters, carriers) - $19.95 per item
Order by 3pm on a business day and we will despatch your order the same day. Note some bulky items ship the following day.
We use Australia Post for all of our shipping, excluding bulky items for which we use a courier service. For delivery timings and next day Express Post coverage, please check the Australia Post website here. Shipping is from postcode 4573 (Peregian Beach QLD).
Note that for bulky items only, we are unable to deliver to PO Box or Parcel Locker addresses. These items need to be signed for on delivery.
We ship to countries in the following continents using Australia Post:
- New Zealand
- North America
- South Africa
Please select your location/region at checkout. Shipping options will then be calculated based on the weight of your order for you to select. This cost will then be added to your checkout total.
You can see an estimate of how long each shipping option available to you will take to arrive here. Shipping is from postcode 4573 (Peregian Beach QLD).
Please note for international orders:
- Due to size restrictions, we are unable to ship bulky items internationally. This includes beds, cat litters, food etc. Where international shipping is not available for a product, this will be made clear on the product page with this symbol:
- Customers placing orders containing these items will be contacted to alter or cancel their purchase.
- Note that in some countries there may be extra customs duties to pay on arrival. Peticular is not liable for these extra charges and will not accept 'return to sender' returns where a delivery has been refused for any reason.
- Please check your country's regulations regarding the importation of food products. Peticular is not liable for any food products purchased and shipped that are then confiscated on arrival into your country.
For shipping to countries outside of those listed above, please contact us at email@example.com, outlining which products you wish to purchase, and we will be happy to provide shipping costs for you.
Just shoot us an email to firstname.lastname@example.org if you have any questions on shipping - we'd be more than happy to help!